Privacy policy | Eppetech

At Eppetech Software Solutions, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website, software and services.

Information we collect

Personal identification information (name, email address, phone number, business name and similar details)
Usage data (for example, pages visited and actions taken within our applications)
Technical data (for example, browser type, IP address and device information)

Quote, support and contact forms

When you submit a form on this website, we use the details you provide only to respond to your enquiry. Your enquiry is emailed to the relevant Eppetech team and stored securely on our server so it isn't lost if email is temporarily unavailable. Stored copies of delivered enquiries are deleted automatically after 90 days. Files you attach to a support request are used only to help resolve that request.

We record the IP address of form submissions to protect the forms from spam and abuse.

Cookies and local storage

This website uses only what it needs to work. Security cookies protect forms from misuse, and your browser's local storage remembers the products in your quote between visits. We don't use advertising or tracking cookies. You can clear local storage at any time in your browser settings.

WhatsApp buttons open WhatsApp, a service operated by WhatsApp LLC. Messages you send there are subject to WhatsApp's own privacy policy.

How we use your information

To provide and maintain our services
To respond to quotation, support and contact requests
To improve user experience
To communicate important updates or service notices
To comply with legal obligations

Data protection

We implement industry-standard security measures to protect your data against unauthorised access, disclosure or destruction, in line with the Protection of Personal Information Act (POPIA).

Sharing your information

We do not sell, trade or rent your personal information. We may share information with trusted third parties who assist in operating our services, provided they agree to keep your data confidential.

Your rights

You have the right to access, update or delete your personal data. You may contact us at privacy@eppetech.com to exercise these rights.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us:

Eppetech Software Solutions
Email: privacy@eppetech.com
Website: www.eppetech.com